
12-4 E-Series Networked Display Reference Manual
12.5How can I get Technical Support?
Raymarine provides a comprehensive customer support service, on the world wide
web, through our worldwide dealer network and by telephone help line. If you are
unable to resolve a problem, please use any of these facilities to obtain additional help.
World wide web
Please visit the Customer Support area of our website at: www.raymarine.com
As well as providing a comprehensive Frequently Asked Questions section and
servicing information, the website also gives e-mail access to the Raymarine Technical
Support Department and a details of the locations of Raymarine agents, worldwide.
If you don’t have access to the world wide web, contact Technical Support where
specialists are available to answer questions about installing, operating and trouble-
shooting all Raymarine products.
Help us to help you
When requesting service, please quote the following product information:
• Equipment type.
• Model number.
• Serial number.
• Software issue number
To access this information:
1. Press MENU.
2. Highlight and select System Diagnostics.
3. Highlight and select Software Services.
4. Highlight and select Unit Info. The Unit Info: Software Details screen is displayed
giving full details of your particular unit together with its software.
How can I contact Raymarine in the US?
You can contact Raymarine in the US either using the Raymarine world wide web as
detailed above or by calling one of the telephone numbers below.
“Scanner hardware fault” Scanner not functioning -
refer to Chapter 4 -
Maintenance & Troubleshooting
of this manual.
The bearing displayed on the radar picture
is not the same as the actual bearing
Perform the bearing alignment procedures described in
Chapter 3 - System Tests and Alignment
of this manual.
Problem Solution
81244_1.book Page 4 Wednesday, December 1, 2004 11:41 AM
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